What Sets World-Class Procurement Organizations Apart? Use of Digital Technology for One2 min read

here are many things that set world-class procurement organizations apart from their average-performing peers. It may be working closely with suppliers to drive innovation and manage risks, or perhaps it’s collaborating with senior management on strategic initiatives.

According to a new report from The Hackett Group, world-class procurement organizations also have 29% fewer full-time workers on average, and they rack up 22% lower labor costs. But how is it that these organizations can achieve more with fewer full-time employees? One indispensable factor is digital technology, the report says.

Chasing Efficiency

Reading this report reminded me of the accomplishments of the most recent ISM/Thomasnet.com “30 Under 30” supply chain stars. For many of them, their use of technology to streamline processes and boost efficiency for their companies had won them a spot on the list.

For instance, Abhishek Dahiya had saved Dell more than 450 work hours a week by transforming the company’s reporting framework from Microsoft Excel based to a database accessible through an online portal. And Dan Kaskinen, the Megawatt Winner, had saved his former company $3 million through his work on creating and innovating processes.

I bring up the “30 Under 30” cohort because it can be telling to look at what the youngest generation of procurement and supply chain professionals are focusing on at work. Stamping out inefficiency and saving time wherever possible clearly appears to be one major trend.

Managing Labor Costs

By using digital technology to automate routine, time-consuming tasks, world-class procurement organizations are thus able to boost efficiency as well as decrease the cost of work activities. The Hackett report points out that for a company with a revenue of $10 billion, having a high-performing procurement team can mean up to $6 million in yearly savings.

Not only do world-class procurement teams spend less on labor, they also have a much lower annual turnover rate, at 1.7% compared with the 3.1% for the “peer group,” as the report describes more typical-performing companies. Three-quarters of world-class procurement organizations have some sort of employee retention plan, as opposed to just 38% of the peer group.

The above graph is particularly interesting, for it lets you see where exactly world-class procurement organizations save on labor costs. The two groups have roughly the same number of full-time equivalents (FTEs) in every category but operations and compliance management. Responsibilities that fall under this latter category tend to be more constant, routine and thus more easily automated. Compare that with, say, managing supplier relationships or innovation.

Typical and world-class procurement organizations alike stand to benefit from the digital transformation. For the former, it can speed up the process toward achieving world-class performance. According to the report, while it usually takes more than five years to become a world-class procurement organization, two years can be all that is needed to see “marked improvements.” Organizations that are already at world-class level can expect to see continued improvements in performance by breaking through stubborn cost plateaus.


By Sydney Lazarus – Spend Matters.com


An Innovation Wizard, who loves Nutella, dogs and helping businesses generate more revenue, cause after all nothing lasts, but nothing is lost either~

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